We want you to be completely satisfied with your purchase. Here's our return policy:

Quality Issues: If your item arrives damaged, incorrect, or has quality problems, contact us immediately at support@eternixlux.com. We'll provide a refund or replacement - in most cases, you won't need to return the item.

Changed Your Mind? We accept returns within 30 days of delivery if you ordered the wrong size or simply changed your mind. Please note that you'll be responsible for return shipping costs.

Non-Returnable Items: Customized or personalized products cannot be returned unless there's a quality issue.

Refund Processing: Refunds are processed back to your original payment method within 5-7 business days after we receive and inspect the return.

How to Start a Return: Email us at support@eternixlux.com with your order number and reason for return, and we'll guide you through the process.

Delivery times vary by product and destination. Total delivery time includes:

Processing Time: 1-3 business days to prepare your order for shipment.

Shipping Time: Transit time depends on the product's warehouse location, your destination, and the shipping method selected.

For the most accurate delivery estimate, check the shipping information on each product page. You'll also see available shipping options and delivery windows at checkout. Once shipped, you'll receive a tracking number to monitor your order.

Yes, we ship to most countries worldwide! Available shipping destinations vary by product and warehouse location.

To confirm we ship to your country, check the product page for available shipping options. You can also see your specific shipping options during checkout.

Products from our international warehouses typically ship globally, while region-specific warehouses may have limited shipping zones.

Once your order ships, you'll receive a tracking number via email. You can also find it by logging into your account on our website.

To track your package, use your tracking number on one of these tracking sites:

• 17track.networks for all carriers worldwide
• cjpacket.comfor detailed tracking updates

Please allow 24-48 hours after shipment for tracking information to update.